Frequently asked questions.
How Talvi works, who makes the decisions about your care, what medications are and aren’t, and how delivery, cancelling and privacy work.
About Talvi
What is Talvi?
Talvi is online health care. You start with a private assessment, a licensed clinician reviews it and talks with you by video or message, and if a treatment is right for you, the pharmacy and delivery are handled for you. Our areas are weight health, men’s health, women’s health, longevity, at-home testing and mental health.
When does Talvi open?
We are getting ready to open. Join the launch list and we’ll email you the day we launch. You can unsubscribe at any time.
Where is Talvi available?
Talvi works with independent clinicians licensed in the state where you live. Your assessment confirms that care is available in your state before anything else happens.
Is Talvi for emergencies?
No. If you have a medical emergency, call 911. For mental health crisis support, call or text 988 to reach the 988 Suicide & Crisis Lifeline, any time.
Your care
Who decides whether a treatment is right for me?
A licensed clinician does, every time. They review your intake and health history, follow up with any questions, and prescribe only if a treatment is clinically appropriate for you.
How do online visits work?
You answer a short set of questions from your phone, then a clinician licensed in your state reviews your answers and talks it through with you by video. The clinician’s note and every next step appear in your account.
What if I’m not approved?
You pay when you book your visit. If the clinician doesn’t approve the treatment, you’re refunded in full, automatically. Refunds usually show on your statement within 5 to 10 business days.
Can I keep talking to my clinician?
Yes. A licensed clinician stays with you as your care changes, and you can message your care team from your account.
Medications
Are compounded medications FDA-approved?
No. Compounded medications are prepared by state-licensed pharmacies for individual patients. They are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. Read our guide to compounded and FDA-approved medicines.
What is the difference between compounded and branded medication?
Branded pens such as Wegovy® and Zepbound® are FDA-approved. Compounded versions are made by a licensed pharmacy for an individual patient and have not been studied in the same way. Your clinician will explain the options that fit you.
Which pharmacies fill Talvi prescriptions?
Prescriptions are prepared by state-licensed partner pharmacies: Triad Rx in Daphne, Alabama, RedRock Pharmacy in St. George, Utah, and Beaker Pharmacy & Compounding in McKinney, Texas. You can also choose a pharmacy near you for pickup where that is an option. More on sourcing.
Orders and delivery
How is my order shipped?
Discreetly, in unbranded packaging, with temperature-controlled shipping for medications that need it, straight to your door. Tracking appears in your account. Shipping and returns.
Can I pause or cancel?
Yes. You can cancel any time before your next billing date.
Can I return a medication?
Prescription medications can’t be returned or resold once a pharmacy has dispensed them; that is a pharmacy safety rule. If something arrives damaged or not as expected, contact us and we’ll work with the pharmacy to sort it out.
Privacy and your account
How is my account protected?
Your account supports passkeys (face, fingerprint or device PIN), a second step with a one-time code on new devices, an authenticator app, and checks that refuse passwords found in public data breaches. We never see or store your password in readable form.
How do you use my information?
Our Privacy Policy explains what we collect, why, and the choices you have.
Still have a question? Email info@talvi.health and a person on our team will reply.