Shipping, cancelling and returns.
How your order gets to you, how to pause or cancel, and what happens if something isn’t right.
How orders ship
Every prescription is written by an independent clinician licensed in your state, and only after they have reviewed your intake. Once it is written, a state-licensed partner pharmacy prepares it and ships it to you.
Unbranded packaging, so nothing on the outside says what is inside.
Medications that need to stay cool travel in temperature-controlled packaging.
Tracking, the clinician’s note and every step appear in your account.
Where it is an option, you can choose a pharmacy near you for pickup instead of delivery. Refills are handled for you, so the next supply is prepared before you run out.
When your package arrives
- Open it soon after delivery and check that the medication and quantity match your prescription.
- Store it exactly as the instructions in the box say. Some medications need the fridge; never freeze them unless the instructions say so.
- Keep medication away from children and pets, and don’t share it. It was prescribed for you.
For storage and travel tips, read how to store and travel with injectable medication.
Pausing and cancelling
You can pause or cancel any time before your next billing date, from your account. You pay when you book your visit. If a licensed clinician decides the treatment isn’t right for you, you’re refunded in full, automatically.
Returns
Prescription medications can’t be returned or resold once a pharmacy has dispensed them. That is a pharmacy safety rule: nobody can confirm how a medication was stored after it left the pharmacy.
If your package arrives damaged, opened, warm when it should be cold, or with the wrong item, don’t use it. Take a photo, keep the packaging, and message us from your account or email info@talvi.health. We’ll work with the pharmacy to put it right.
Getting rid of unused medication or needles
Don’t throw needles or pens in the household trash loose. The FDA recommends putting used needles in an FDA-cleared sharps container right away. For unused medicines, a drug take-back location is the best option; the FDA lists other safe ways when one isn’t available.
Questions about an order? Email info@talvi.health. If you have a medical emergency, call 911.